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Return Policy

1. Refund

When an order is placed, it cannot be cancelled.  However, we may be not able to accept your order and need to cancel it due to below situations.  We apologize if it happens.
- insufficient stock to deliver the items you have ordered;
- no delivery can be arranged for your area; or
- item you ordered is listed at an incorrect price due to a human or computer error

If we cancel your order, we will notify you by email and will credit the related amount paid us to your credit card or HSBC PayMe, FPS or AlipayHK account as soon as possible within 30 days upon confirmation of order cancellation. The actual time taken to complete a refund may vary across different banks or companies.

2. Return

The products we sold are original and will be well packaged for protection before dispatching.   If you find the packaging being broken upon receipt of your order, please check the contents inside the package in witness of the deliverer of the logistic service provider, and request for return with photos as proof in case of any problem.  No return nor refund will be accepted after products being received.

Any missing of parts found after products being opened, please contact the related publishers via their website or email for assistance directly.  It is because contacting the publishers directly will normally receive faster reply.  For parts being lost after used, we are sorry that we do not offer replacement pieces.

If you have any question about the refund or return arrangement, please contact our customer service team.