{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

MENU CART {{currentCart.getItemCount()}}

About Ordering

1. Member Registration

You will need to register as our member and log into your account to place your order.   If you are not our member or have not logged in, you can still browse our website and put desired products in the shopping cart, our system will remind you to log in or register membership before payment. 

A confirmation email will be sent to your registered email account for your verification after you have completed the registration process.  Please verify within 24 hours or the verification link will expire.  Once verification is done, you can immediately log into your member account to continue your ordering or check your member status.

2. Ordering

Step 1) Put your desired products into the shopping cart
- on individual product page, click the “ADD TO CART”icon; or
- on product category page/front page, click the cart symbol icon under each product (on mobile phones) or mouse over the product photo to click the “ADD TO CART” (on desktops).

Step 2) After finish shopping, click the shopping cart symbol on the top right hard corner of your page.  You can check the products you have put in cart on the left-hand side.  You can remove the unwanted products straight away or click “Checkout” icon to go to detailed Shopping Cart page to adjust your order.  If products selected are correct, please select delivery and payment method.  Required delivery fee will be shown at order summary for your confirmation after that.  Click “Proceed to checkout” if order details are all correct.

Step 3) After filling in the delivery and payment details, and confirming the customer info correct, please click “Place Order”.

Step 4) Complete the payment procedure and you will proceed to order confirmation page.  An order number will be provided for future tracking.
An order confirmation email will be sent to your registered email account, providing:
- details of items ordered,
- details of price charged,
- delivery and payment information, and
- information about the progress of your order.

When an order is placed, it cannot be cancelled.  However, we may be not able to accept your order and need to cancel it due to below situations.  We apologize if it happens.
- insufficient stock to deliver the items you have ordered;
- no delivery can be arranged for your area; or
- item you ordered is listed at an incorrect price due to a human or computer error

3. Payment

We accept credit card payments made by Visa and MasterCard, payment from PayMe from HSBC, FPS and AlipayHK.

If we cancel your order, we will notify you by email and will credit the related amount paid us to your credit card or HSBC PayMe, FPS or AlipayHK account as soon as possible within 30 days upon confirmation of order cancellation. The actual time taken to complete a refund may vary across different banks or companies.

4. Delivery

Under normal circumstances, upon order acceptance and payment receipt, we will pack and send out your order in 1 to 3 working days.

We use SF Express for domestic delivery in Hong Kong. After order being dispatched, SF Express normally takes 2 working days to deliver the order, delivery to residential address or designated areas will take 1 additional working dayPlease refer SF Express’ website for details of delivery transit time.  Deliveries to areas in Hong Kong is subject to SF Express’ service provision.  

For delivery to remote areas: Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau and Lantau Island South (including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo and Pui O etc.), customers can consider collection at SF Business Stations, SF Stores or EF Lockers. If to-door delivery service in a remote area is required, remote surcharge of HK$10 will be applied on each shipment. Click here for more details on the Remote Surcharge.

SF Retention Service Fee will be applied if customers are unable to collect their parcels within the first 2 days at SF Business Stations or SF Stores after the shipment arrives and put on shelf at the selected address, or pick up parcels within the first 24 hours of the pick up notification at SF Lockers located in SF Business Stations and SF Stores.

5. Return

The products we sold are original and will be well packaged for protection before dispatching.   If you find the packaging being broken upon receipt of your order, please check the contents inside the package in witness of the deliverer of the logistic service provider, and request for return with photos as proof in case of any problem.  No return nor refund will be accepted after products being received.

Any missing of parts found after products being opened, please contact the related publishers via their website or email for assistance directly.  It is because contact the publishers directly will normally receive faster reply.  For parts being lost after used, we are sorry that we do not offer replacement pieces.